Q - How do I know that you are a licensed travel agent in Myanmar?
A - Our License number is Kha-0853 (pls click here to see our license).

Q - What is a ready-made tour?
A - Ready made tours are the tour packages (from 5 days to 17 days) we offer in this web site.

Q - What is a tailor made tour?
A - Tailor made tours are designed according to your requirements.

Q - What do you mean by customized service?
A - Customized service includes email correspondence with our travel team of Myanmar Travel Ltd who take personal care of you.

Q - What kind of meals are available during my trip?
A - Our prices are based on bed and breakfast. Many hotels provide buffet breakfast (including eggs)and budget hotels serve continental breakfast, such as tea or coffee, toast, butter, jam, juice or fruits and sometimes with eggs.

PLEASE NOTE: Sometimes guesthouses and budget hotels prepare the breakfast 2 hours BEFORE you get it! The night before make sure to tell the staff Not to do your breakfast unless you sit at your breakfast table!!

There are also Sino-Burmese restaurants, typical Burmese, Shan food at Inle lake area, European, Italian and Indian dishes available during your trip. Just ask your guide!

Q - How can I get a visa?
A - We can arrange this for you.

Q - Do I get picked up at the airport upon arrival?
A - Yes! All our tours are guided tours!

Q - How do I recognize the tour guide?
A - Our tour guide has a signboard with our two elephant logo novice showing your name. 

Q - What is a guide 'throughout' and a 'station' guide?
A - A guide throughout accompanies you throughout the tour. A station guide is located in each city. We do not have as many good station guides as we have 'throughout'. 

Q - What is YGN, MDL, BGN?
A - Yangon, Mandalay, Bagan

Q - What is your Cancellation Policy?
A - Cancellation fees occur if cancellation is given after the booking is confirmed.

CANCELLATION FEES

39 to 31 days before arrival: 15% of a.m. price
30 to 22 days before arrival: 25% of a.m. price
21 to 14 days before arrival: 35% of a.m. price
13 to 7 days before arrival: 45% of a.m. price
6 days to 1 day before arrival: 80% of a.m. price

re-booking fees: US$ 25.-/person

No show: 100%

Q - Can I re-book a tour?
A - Yes, you can.

Q - Can I change the tour dates?
A - Yes, you can change the tour date before 39 days of arrival. A change of tour date within 39 days will be treated as a cancellation and cancellation fees will apply accordingly.

Q - How can I cover my expenses in case of cancellation?
A - Please apply for travel insurance in your country. The insurance company needs your booking confirmation from Myanmar Travel Ltd.

Q - Can we order an extra bed in the hotel room?
A - Yes, you can.

Q - Do you have child policy?
A - Yes, we do.

Q -  Which is the best time for booking ?
A - 45-30 days prior to your trip. Within this term you will be able to process your visa timely and domestic transportation will be available for booking. But if you are traveling in high season it is better to take care of accommodation earlier than this term – for high season 2 months at least are recommendable in order to get all hotels and domestic flights confirmed.

Q - How credit cards work out in Myanmar?
A - As a result of economic sanctions by the EU and US Gov all credit cards (including traveler checks) - AMERICAN EXPRESS, DINERS, VISA, MASTER - will not be accepted to settle any monetary transactions from and to Myanmar. Please be advised that US$ cash is accepted widely in all parts of country. We suggest that you bring USD notes in small and big denominations. US$ 100 bills with CD numbers are not welcome in Myanmar.

Q - How about GSM or mobile phone connection in Myanmar?
A - Myanmar GSM or mobile phone service support network for local users only and no network traffic for global phone users. Therefore, if you bring your mobile phone into Myanmar, formally you will have to leave it at custom desk on arrival until your departure.

Q - Are overseas communication available during my trip?
A - You can have international connection by phone, fax, email and internet from Myanmar. Internet is accessible in Yangon, Bagan and Mandalay as well as Shan State. Yahoo and Hotmail are not available. Normally, we provide contact phone numbers for your hotels and our Yangon office has 24 hour stand-by for any incoming messages for our clients during their travel.

Q - How can I use Internet in Myanmar?
A - Internet access is available in Yangon, Bagan, Mandalay and Inle Lake area.

Q - Is emergency medical service available?
A - Yes it is. International SOS has had operations in Myanmar since 1987 and opened its first Clinic and Alarm Center in Yangon in August 1995. We provide full out patient and emergency services for SOS members and visitors in Myanmar, backed by a professional team of expatriate and national medical specialists.

Myanmar International SOS Limited
The New World Inya Lake Hotel
37 Kaba Aye Pagoda Road
Yangon, Union of Myanmar

Clinic Tel
(95) (1) 667 879

Clinic Fax
(95) (1) 667 866

Alarm Tel
(95) (1) 667 877

Alarm Fax
(95) (1) 667 866

Q - The famous question - tipping???
A - We leave it to our guests to decide what's fair. Normally US$ 3 per day for a driver and US$ 6 per day for guide or US$ 2 per person per day to the guide – it totally depends on your satisfaction with the guide's service!

Q - What is the status of Malaria?
A - Malaria was wiped out in Yangon, Bagan, Mandalay and Inle lake areas since several decades ago.

The areas in far eastern regions near the China and Thailand border, north and western mountain ranges are considered as Malaria areas. We do recommend the mosquito repellent JAICO ( Belgium product) which looks like a deodorant roller.

Q - What are useful gifts for local people?
A - It would be better in remote areas to offer things like writing books, pens, pencils for school children and some simple t-shirts for all ages, malaria medication etc. 

Q - Why should I have to take off my shoes and socks in religious compounds?
A - It is a tradition and all local people take off their foot wear in religious compounds. It is a sense of respect for cleanness and purification for those dwelling the shrines and not because of Buddha teachings.

This is a strong tradition in Buddhist pagodas and temples; however some Buddhist monasteries allow wearing shoes in monastic compound and some do not.

Q - Do I need to bring drinking water from home?
A - It is not necessary. There are plenty of good standard water bottles are available everywhere.

Q - Does nightlife exist in Myanmar yet?
A - Most stalls and shops close at 9 PM and restaurants closed at 10 PM in Yangon and Mandalay (except in the hotels and the L'Opera and Le Planteur in Yangon). But there is a diso at the Sedona Hotel, Park Royal Hotel and Kandawgyi Hotel in Yangon.

Q - Can I buy modern films and batteries in Myanmar?
A - There are latest model of films, batteries, cameras and other electrical gears are available in Yangon and Mandalay.

Q - Is it safe to walk at night in the cities?
A - It is VERY safe to walk at night in Yangon, Mandalay and Inle. However in Bagan  be careful of snakes on the sandy paths!

Q. What about safety requirements for hand luggage?
A - We recommend that you take following requirements into consideration when planning your journey.